Shipping & Return policy

Shipping policy

All orders will take approximately 9-10 business days to process and shipped . 
Delivery within the United States takes approximately 10 - 20 business days, while international delivery takes approximately 10 - 45 business days to carry out.
Kindly note that the delivery time will vary during holidays or limited edition launches.

Regular Apparel

Each regular shirt that you order will be processed, printed and shipped within 3-5 business days. You will receive a shipping confirmation email with your tracking number once they are shipped. Please  allow 7-12 days for your regular shirts to arrive if you live in the US, and 2-3 weeks if you live outside of the US.

We will accept returns only if a mistake was made on our side, defective product, wrong size, etc.

All items must be returned within 14 days and must be unused and unworn. They also cannot be tampered with or damaged by a cat, turtle, pig, dog, dragon or any other mystical creature or other. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Trust us, we'll know.

We'll know....

If the worst has happened and you'd like to do a return, please send us an email at info@aleph-zero.biz

 
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@aleph-zero.biz

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@aleph-zero.biz 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.